Lead Retail Store Generalist

Job Summary

This position will assist retail store management in training and motivating retail staff, meeting performance and safety goals / standards and controlling company assets.

Essential Duties and Responsibilities

• Perform all Retail Generalist functions in the store
• Greet and assist customers and donors in a courteous, professional, and helpful manner and issue receipts as needed
• Open / close store as required following appropriate procedures
• Act as Manager on Duty as necessary
• Complete daily breakdown audit, store bank deposit, and reconciling cash drawers
• Responsible for authorizing store discounts according to agency standards
• Provide on-the-job training and onboarding for new and existing employees
• Support all Mission-related programs in the retail stores
• Oversee community service workers and assign work as needed
• Investigate and document on the job injuries of all direct reports
• Accountable for inventory control in new goods, soft lines and hard lines
• Maintain a clean, organized, safe store and production environment
• Ensure appropriate and safe use and storage of Goodwill tools, equipment and property
• Maintain daily production log on all donations, production staff, tracking individual's productivity and overall store production
• Meet or exceed the attendance expectations for this position
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Other duties as assigned

Individual Development and Interpersonal Skills

Organizational Development