SENIOR HUMAN SERVICES COUNSELOR - OVERNIGHT SUPERVISOR

SENIOR HUMAN SERVICES COUNSELOR - OVERNIGHT SUPERVISOR

Health & Human Services Department

About Health & Human Services :

The Health & Human Services Department consists of four unique divisions; Barron Center, Elder Affairs, Public Health, and Social Services. We strive to enhance the health and well-being of the residents of Portland in collaboration with our community, state, and federal partners. The Homeless Services Center serves as a temporary shelter for homeless individuals within the City of Portland. Be part of the solution by joining a program that makes our community a better place to live, work, and play for every Portland resident. Your efforts will directly impact the lives of the unhoused community. Learn more about HHS and each of these divisions by starting here!

Job Summary :

A Senior Human Services Counselor is responsible for overseeing the operations of the state's largest homeless shelter and requires direct supervision of Shelter Attendants. Other key responsibilities include completing intake paperwork, data quality assurance, and communication with Homeless Services Center senior management. Successful candidates will have a positive attitude with exceptional patience and proven customer service skills.

Duties & Responsibilities :

• Review clients to determine shelter eligibility, social history, residency status, and employment / disability status.
• Makes referrals for finance, health, and any other needs requiring assistance.
• Works closely with shelter support staff ensuring residents with special needs receive individualized attention.
• Documents client activity for permanent record reports and enters all necessary client information into shelter database.
• Attends monthly staff meetings and supervisory conferences and performs related work as required.
• Assists in crisis situations at the shelter.

Required Skills & Experience :

Preferred Skills & Experience :

Expected Hours / Schedule :

Friday-Sunday, 7pm-8am. This is a full time, 37.5 hour per week position.

Applications accepted until filled

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits :

This is a Non-Union position, Grade B25, with a starting pay rate of $29.58 per hour.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.

City benefits include :

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

Type : INTERNAL & EXTERNAL

Group : NON UNION

Job Family : SOCIAL SERVICES

Posting Start : 10 / 24 / 2025

Posting End : 12 / 31 / 9999

Details : Job Description