Salesforce Support Analyst​

Title : Salesforce Support Analyst (onsite)

Location : Iselin, NJ | Pay : 87 / hr

Position Overview :

• Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions.
• This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Key Responsibilities :

Technical Support : Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions

Platform Administration : Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance

MuleSoft Integration Support : Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems

Salesforce Ecosystem Management : Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards

Collaboration : Partner with business users and development teams; translate technical concepts; participate in release management and testing

Continuous Improvement : Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Required Qualifications :

Technical Skills :

Core Competencies :

Preferred Qualifications :