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Customer Service Associate
HirePowerPasadena, CA, US7 days ago
Job type
- Temporary
Job descriptionMortgage and / or financial services call centre experience is a plus Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc
Job Description
Job Description
Customer Experience Specialist
Onsite 5 days a week
Pasadena, CA 91101
Temp to perm
Pay : $23.00 an hour
Summary :
Customer Experience Specialist is an entry level customer service role, operating in a call centre environment and supporting Consumer Direct Lending.
As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The Customer Experience Specialist will :
- Operate in a Call Center environment as a customer success advocate
- Answer high-volume, inbound calls or texts from current customers in a timely manner
- Perform routine data entry and validation tasks
- Handle routine calls, emails and / or chat responses with employees, consumers and / or authorized 3rd parties
- Interact with multiple departments to expedite processing and / or issue resolution
- Perform other related duties as required and assigned
- Demonstrate behaviour's which are aligned with the organization’s desired culture and values
Qualifications :
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Customer Service Associate • Pasadena, CA, US
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