Team Lead, Accounts Receivable Services - Onsite

Job Purpose

The Team Lead, Office Administration will provide timely and efficient clerical support to the Physician Division staff and management; supports the management team with the coordination of activities and operations of the accounts receivable department.

Duties & Responsibilities

• Assist global team members by answering questions and providing support for their ongoing success
• Assist in tracking productivity and quality of Office Assistants
• Identify areas of opportunity for improvement through one-on-one evaluation of Office Assistant
• Meet and maintain daily productivity / quality standards established in departmental policies and support training needs identified to ensure teams’ success in this area
• Adhere to the policies and procedures established for the client / team
• Distribute documents, faxes and correspondence
• Photocopy, scan and upload documents into various systems
• Receiving, sorting and distributing mail correspondence.
• Update patient accounts in EMR systems based on mail correspondence received (demographic / insurance update)
• Complete Medical and Billing Record Requests
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients
• Maintaining filing systems
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Working Conditions

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.