TS / SCI + Poly IT Field Support Specialist
CyberCore TechnologiesElkridge, MD, United States15 hours ago
Job type
- Full-time
Job descriptionHigh school / GED and two (2) to four (4) years of experience and Security + Certification Equivalent education and experience : Associates degree in a technical field and two (2) years of experience, or a Bachelors degree in a technical field Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals Well-versed in installing Windows, software, applications, antivirus, and patches Demonstrated ability to read and understand technical manuals and schematics Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access) Able to manage time and priorities effectively Able to work efficiently with minimal supervision Proficient in working with end-users remotely Demonstrated expertise in Microsoft Windows 7 and 10 Familiar with Active Directory security and policies Excellent analytical and problem-solving skills Must be able to drive the company vehicle Must be available to work an 8-hour shift between 6 am6 pm, as determined by management MUST be CWIP Compliant - A+, Net+, or Sec+ Must be able to lift up to 50 pounds. Physical demands include significant lifting, carrying, pushing, and / or pulling; some stooping, kneeling, crouching, and / or crawling; periodic work in tight areas Must be able to drive an ATT vehicle Active TS / SCI security clearance with a current polygraph is required Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : IT Services and IT Consulting
Overview
The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables. Active TS / SCI security clearance with a current polygraph is required .
Responsibilities
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and / or vendor-manufactured fiber optic modems, multiplexers, fiber optic / Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
Qualifications
Seniorities & Employment
Job Function & Industries
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It Support Specialist • Elkridge, MD, United States
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