Strategic Customer Development Manager, Northern CA - Business Cards & Payments (Remote-Eligible)

Strategic Customer Development Manager, Northern CA - Business Cards & Payments

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches 50 million+ consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences. Business Cards and Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by small business and commercial entities. As part of the Strategic Customer Development team, you will deepen the relationship with our customers and look for ways to increase value by growing spend. You will partner with key executives and AP managers to create long term, meaningful relationships to better understand their business, their small business or commercial card needs. As their trusted advisor, you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Associates, Product Advisors and value chain partners to ensure each customers needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their approach based on the needs of the customer. In this role, you will be supporting your customers business and serve as their dedicated point of contact at Capital One.

Responsibilities

Manage a portfolio of clients with key focus on retention, growth and risk management

Analyze the companys total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards

Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration

Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior

Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities

Resolve issues and provide solutions to clients in a timely manner

Monitor portfolio metrics and perform quarterly account reviews

Partner across the value chain to meet client needs

Seek new business referrals once relationships have been established

Competencies

Demonstrate abilities to build relationships and influence at a wide range of levels

Strong verbal and written communication skills, both in person and over the phone

Problem solver capable of synthesizing information to make informed decisions

Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio

Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to Capital Ones solutions

Design and implement plans in partnership with the clients AP and internal Capital One partners to ensure the company meets their expected return with our card programs

Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services

Work independently and seek out feedback and data to reflect on and improve own performance

Maintain and update CRM system regarding customer calls, pipelines and closed opportunities

Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Basic Qualifications

At least 5 years of experience in a Business Client facing role

Preferred Qualifications

Bachelors Degree or military experience

At least 7 years of experience in a Business Client facing role

At least 2 years of experience supporting business credit card products

1+ years of experience using Salesforce.com, Microsoft Office and Google Applications

Capital One does not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (regardless of location) : $132,800 - $151,600 for CML Card Client Development Manager Richmond, VA : $132,800 - $151,600 for CML Card Client Development Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.