PC Technical Support

The position is open because they are looking to backfill for 2 L2's being replaced from the L1 team. They are looking for two candidates to add to staff to assist with current workload and help SLAs.

In this role, the candidate will work closely with end users. This requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls / emails / requests. Tech aptitude is good but more about organization, communication and customer service.

The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.

ServiceNow

Active Directory passwords

Multifactor Authentication (MFA)

Virtual Desktop Interface (VDI)

Virtual Private Network (VPN) / Zscaler and Pulse Secure

Azure

Office 365, including SharePoint, Teams

Hardware support for laptops, desktops

Walk up support and meeting room support when in that rotation.

• Must Haves
• Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning / organizational, time management, decision-making, and superb written / verbal communication skills
• Must be able to maintain accuracy and confidentiality
• Possess strong problem-solving and big-picture / conceptual skills
• Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.

The total number of employees with this team is 25. This person will interact with other departments as well from time to time.

• Skills

PC Technician, customer support, Technical support, Help desk support, Troubleshooting, phone support, active directory, Customer service, AV / Meeting Room Support

• Additional Skills & Qualifications

Strong end user support skills. Team player mentality. Patience and problem solving skills.

• Experience Level

Associate Level

• Pay and Benefits

The pay range for this position is $24.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Des Moines,IA.

• Application Deadline

This position is anticipated to close on Oct 17, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.