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Licensed Clinical Intake Supervisor (LCSW, LPC, LMFT, etc.)

Licensed Clinical Intake Supervisor (LCSW, LPC, LMFT, etc.)

Guidelight HealthBoston, MA, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description :

This is a full-time salaried role with a Monday-Friday schedule, 8-5pm EST, with a rotating late day once a week to support late staff until 7pm.

Title : Clinical Intake Supervisor

Reports to : Director, Central Intake

FLSA Status : Exempt

Summary :

The Clinical Intake Supervisor is responsible for overseeing the clinical intake process, ensuring that clients are appropriately screened, assessed, and transitioned into care with efficiency and compassion. This role manages a team of intake therapists, provides direct supervision, and collaborates across departments to ensure intake operations meet quality, compliance, and performance standards.

Responsibilities :

  • Supervise and support a team of intake therapists, ensuring high-quality clinical assessments and documentation.
  • Provide clinical guidance, supervision, and mentorship to staff, ensuring best practices in client evaluation.
  • Monitor performance metrics, including projected vs. scheduled, completed vs. scheduled, admitted vs. completed, and program admissions.
  • Collaborate with the Central Intake team to ensure smooth handoffs and client-centered workflows.
  • Partner with leadership to implement process improvements and address barriers to client access.
  • Conduct regular chart reviews, QA checks, and compliance monitoring.
  • Participate in workforce planning, onboarding, and training of new intake staff

Qualifications :

  • Master's degree in counseling, social work, psychology, or related field; licensure required (LCSW, LPC, LMFT, or equivalent).
  • 5+ years of clinical experience with 2+ years in a supervisory or leadership role.
  • Strong knowledge of intake assessment, care coordination, and compliance standards.
  • Excellent leadership, communication, and organizational skills.
  • Data-driven mindset with experience managing performance against metrics.
  • Preferred Qualifications :

  • Prior experience in a centralized call center or virtual care setting.
  • Familiarity with acute mental health services or care coordination.
  • Experience training or mentoring peers in a healthcare or customer-facing role.
  • Exposure to workforce management, quality assurance, or operational coordination in a clinical intake setting.
  • Pay Range

    $100,000—$110,000 USD

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