Warehouse Systems Product Support Manager

Warehouse Product Support Manager - Forklifts Group

Location : 16131 South Lincoln Court Fresno CA 93725

Compensation : $100000- $120000

Contact : Rachel Goodrich

WHY JOIN FORKLIFTS GROUP

• We are a 3

rd

generation family-owned company.

Positivity

JOB SUMMARY

The Warehouse Product Support Manager oversees product support operations at the branch level including parts and service. This role oversees that warehouse operations are delivered to meet or exceed customers expectations. The Product Support Manager directs an efficient and profitable operation through productive staffing customer retention and growth cost controls achievement of objectives and supporting corporate initiatives. This is a supervisory role.

Key Responsibilities

Oversee Parts Inventory Management

Maintain accurate stock levels for dock and door parts ensuring timely replenishment and minimizing downtime.

Coordinate Service Operations

Schedule and manage service technicians for dock and door maintenance and repairs ensuring compliance with safety and quality standards.

Vendor and Supplier Relations

Negotiate pricing lead times and service agreements with suppliers to optimize cost and availability.

Process Improvement

Implement best practices for warehouse efficiency including streamlined parts handling and service workflows.

Budget and Cost Control

Monitor expenses related to parts and service operations ensuring adherence to budget targets.

Team Leadership

Train mentor and supervise warehouse staff and service technicians to maintain high performance and safety standards.

Compliance and Safety

Ensure all operations comply with OSHA regulations and company safety policies.

Customer Service Support

Act as a liaison for internal and external customers resolving issues related to dock and door parts and service promptly.

Required Skills & Qualifications

Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience :

Manager

Key Skills

Document Controlling,Cost Accounting,Business Administration,Database,Art

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 120000