Floral Department Manager

Floral Department Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Floral Department Manager

Department : Floral

General Function : Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies : Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism

Reporting Relations : Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness

Positions that Report to you : Floral Department Employees

Primary Duties and Responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Understands and processes FTD, interstore, Teleflora orders, and Internet orders.
• Determines department goals with store director or manager of perishables.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department and controls inventory levels.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Supervisory Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience : High School or over three years of related work experience preferred.

Physical Requirements :

Working Conditions : The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, dangerous chemicals / solvents, dampness and temperature extremes.

Equipment Used to Perform Job : Telephone, fax, copier, intercom system, pallet jacks, trash compactor, cardboard compactor, box cutter, computer, calculator, cash register, ribbon shears, wire cutters, knives, helium tank, and manual chopper, C.A.R.S. reordering system.

Financial Responsibility : Responsible for company assets, including equipment and merchandise.

Contacts : Daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality : Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing. Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience. For information on company benefits visit Benefits | Hy-Vee .

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre-employment drug screen.