Cocktail Server

Job Description

Job Description

Sparrow Italia is a modern Italian restaurant that embodies European sophistication. With a location in the prestigious Mayfair neighborhood of London and a location coming soon in Miami, Sparrow sets the tone for a chic atmosphere that honors the values belonging to generations of Italian table lovers.

The expansive menu features Italian and Mediterranean inspired classics with creative twists, such as handcrafted pastas, rustic pizzas and wood-fired creations that showcase bold and innovative flavors made with the finest sustainable and organic ingredients

The cuisine is complemented by adventurous mixology that is fresh, seasonal, and artfully presented. The finest spirits are used to craft our dynamic cocktails which are rooted in the flavors of Italy.Sparrow Italia is a modern Italian restaurant that embodies European sophistication. With its first two venues located at Hotel Figuroa, in Downtown Los Angeles, and in the prestigious Mayfair neighborhood of London, Sparrow sets the tone for a chic atmosphere that honors the values belonging to generations of Italian table lovers.

The expansive menu features Italian and Mediterranean inspired classics with creative twists, such as handcrafted pastas, rustic pizzas and wood-fired creations that showcase bold and innovative flavors made with the finest sustainable and organic ingredients

The cuisine is complemented by adventurous mixology that is fresh, seasonal, and artfully presented. The finest spirits are used to craft our dynamic cocktails which are rooted in the flavors of Italy.

Sparrow Italia's third location will be opening soon in Wynwood, Miami.

Servers are the direct link between the company and the guests. Servers are responsible for all aspects of the customer experience, not only for guests in their sections, but all guests they interact with while on the clock. Servers provide guests with all pertinent information about the establishment, its food and beverage offerings, as well as ensure guests have everything they need for a stellar experience. Servers go above and beyond for each guest and take on the added responsibility of ensuring all items are billed appropriately and payment is properly secured.

You are responsible for everything happening at your tables. From food arriving cold to missed items or late drinks—as the server, it all lands on you. It is up to you to be in the know about what is happening with all your guests and take ownership of the guest experience. As a reflection of the business, Servers should always be engaged on the floor, look clean and polished, and never congregate or be seen talking or texting on their phone.

Responsibilities

Deliver a consistently high level of customer service to each guest

Maintain a working environment that complies with health and safety guidelines

Ensure that side stations are prepped as needed to meet business demand

Possess extensive knowledge of beverage offerings and mastery of the food menu to guide guests’ choices with thoughtful recommendations

Be mechanical in execution–use organized steps of service to ensure order accuracy and consistency even in the busiest of times

Be attentive–proactively anticipate the needs of team members and guests

Be engaging and smile–build rapport with guests in order to increase repeat clientele

Qualifications

Strong multitasking abilities and a diligent work ethic

A clean and professional appearance that is polished and brand appropriate

Ability to forecast and anticipate the needs of our guests and the restaurant

Knowledge in cocktails, spirits, and wine

Open availability–nights, weekends, and holidays

Ability to stand for the duration of shifts and lift up to 35lbs

Experience in a full-service, fine-dining establishment preferred

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