Universal Banker

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Description

The Universal Banker role allows employees to fully execute on The Farmers Bank brand purpose : To Care, Educate & Serve to Inspire a better future for all. A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Competencies Required

1. Competency #1 : Customer Relations

• The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.

2. Competency #2 : Attitude

3. Competency #3 : Accountability

4. Competency #4 : Teamwork & Cooperation / Organization Relations

5. Competency #5 : Attention to Detail

6. Competency #6 : Job Knowledge (Basic)

7. Competency #7 : Productivity