Administrator, Senior System Support

Role Name : Administrator, Senior System Support

Location : Remote

Schedule : 08 : 00 am to 05 : 00 pm - Some Off Hours and weekend work maybe required

Duration 6 months

Job Summary :

Duties / About the role :

• Provide system / production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.
• 25% Perform / Support installation, configuration, administration, implementation, scheduling and / or tuning / modification of applications. Provide support for moderate to complex system / production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• 25% Assist in analysis of problems / issues. Perform corrective actions whenever possible to fix applications that end abnormally and / or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
• 15% Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful / unsuccessful execution. Review all abnormal results / issues to production processing from previous cycles and verify that they have been logged / resolved. May run necessary system backups.
• 15% Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and / or create documentation for accuracy, future problems, and company standards.
• 15% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and / or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• 5% Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.

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Work environment :

Team Info / Team name :

Job Requirements :

Required Experience :

Required EDU :

Required Software and Tools (Hands on experience required) :

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Nice to have / Preferred skills :

Soft skills :