Associate Director of Financial Aid Operations

Job No: 551873; 11/19/2025 - Revised

ASSOCIATE DIRECTOR OF FINANCIAL AID OPERATIONS

California State University, Los Angeles, invites applications for the above Administrator II position.

The University: California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system. The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs, and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.

The Position: Under the general direction of the Director, the Associate Director assumes responsibility for the day-to-day administration of Cal State LA’s comprehensive student financial aid delivery system, which encompasses over 50,000 applications, more than 18,000 recipients, and an annual program volume of approximately $280 million. The incumbent assists the Director in the planning, development, implementation, and coordination of all phases of federal, state, and University financial aid programs to ensure alignment with departmental and institutional objectives. The Associate Director works collaboratively with staff to ensure the timely and accurate delivery of quality financial aid services in accordance with applicable federal and state statutes, regulations, and University policies. The incumbent provides guidance on the resolution of complex student appeals and requests for exceptions, ensuring that decisions are made within established regulatory and policy frameworks. In the absence of the Director, the Associate Director serves as the senior administrative officer for the department, representing the Director at meetings and exercising delegated authority to act on the Director’s behalf.

Required Qualifications & Experience: Bachelor's degree from an accredited four-year college or university in Student Personnel, Higher Education, Counseling, Business, Education, Social Sciences or a related field. Six years of professional financial aid experience, which must include a minimum of three years of managerial/supervisory experience in a college or university financial aid office. Thorough and demonstrated knowledge of federal and state rules and regulations. Knowledge of and experience in an automated student financial aid system at a large college or university. Excellent skills in writing, public speaking, interpersonal interaction with staff and supervision. Ability to work well under pressure. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Master’s degree in a related field. Experience in PeopleSoft student information system, WebGrants, Common Origination and Disbursement (COD), Blackbaud, On-Base, and the National Student Loan Database Systems. Ability to plan and implement technical projects.

Compensation: Salary is commensurate with experience and qualifications. Salary range is $5,053- $16,221monthly. (Budgeted Hiring Salary Range $5,053 - $7,845/Monthly) A comprehensive benefits package is provided.

Appointment: The Administrator II appointment will be made under the guidelines for management and supervisory employees of the California State University. All rights and benefits associated with this appointment are governed by the Management Personnel Plan.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Closing Date: Review of applications will begin on December 4, 2025, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State LA employment application is required. Resumes will not be accepted in lieu of a completed application. A task will be included as part of the interview

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

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TDD Line (323) 343-3670
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