Reservations Coordinator

AYS / One Touch Supervisor

The AYS / One Touch Supervisor oversees the daily operation of the One Touch / Reservations staff, ensuring that the guests are being served in a friendly, professional, and courteous manner.

Core Responsibilities

• Ensure proper staffing levels of Reservations associates, including interviewing, hiring, supervising, training, and scheduling Reservation / One Touch agents.
• Have complete understanding of Reservation / One Touch staffs roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the SMS / OPERA / MICROS system at the front office, including all daily transactions and those which are not performed often.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Be aware of and informed of all hotel activity daily, including banquet events, restaurant hours of operation, as well as local nearby events or activities, to assist guests, as well as manage operational fluctuations.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.