Principal Administrative Aide, Grade 13

Principal Administrative Aide

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

The Montgomery County DHHS, STD / HIV Services, Client Services Unit and Medical Clinic, serve a diverse population of individuals who are HIV positive, seeking medical treatment, and are uninsured or underinsured. We also offer case management and support services to eligible county residents.

This is a front-line, patient facing position. The Principal Administrative Aide will :

• Provide general reception and office support for the HIV Client Services unit and HIV Medical Clinic including but not limited to providing interpretation services over the phone and / or in-person as needed; receiving / triaging telephone calls; informing staff when clients arrive; and / or referring clients and community medical facilities, who are seeking patient appointments, to the intake on-call staff.
• Demonstrate general clinical record management utilizing the County's electronic health record system (NextGen) to include but not limited to checking clients in / out of appointments; scheduling / rescheduling clinic appointments; scanning eligibility documents into the client's record; and collecting and completing the batching of clinic fees.
• Develop / modify forms, methods, procedures for more efficient processing of recurring office tasks; maintain / order office supplies; make recommendations for use and procurement of office supplies and equipment.
• Perform other job-related duties as assigned.

This position requires working with a multilingual community. The successful candidate may be required to pass a Basic proficiency language examination assessing the following skills : oral communication, reading comprehension, and interpreting.

Education : Graduation from high school or High School Certificate of completion recognized in the State of Maryland. Experience : Two (2) years of progressively responsible office support experience. Equivalency : An equivalent combination of education and work experience may be substituted.

Preferred Criteria :

Interview Preferences Criteria : Interview selection will be based on the following criteria :