Community Manager Job at HOATalent in Rockville

About Us :

Established in 1987, MMI stands as a distinguished Property Management firm committed to providing exceptional service to Rental Property Owners and Community Associations. Our experienced Managers hold prestigious designations, including GRI, Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®). Additionally, MMI has earned the esteemed Accredited Association Management Company (AAMC®) designation, reflecting our unwavering commitment to excellence.

At MMI, we embrace the concept of Fiduciary Duty, fostering a corporate culture centered on impeccable customer service and support. Our team members, at every level, uphold personal responsibility for the success of our firm. Through a foundation of education, we instill Integrity and accountability within our team, clients, industry peers, and the board members in the communities we manage. Actively engaged in local Realtor® Associations and the Community Associations Institute, we contribute by teaching classes and participating in committees to enhance the industry. Our managers undergo rigorous training through an MMI-developed formal training program, ensuring they are well-equipped to meet the highest standards.

About the Role :

The Community Manager is responsible for overseeing the daily operations of a residential

community association. This role serves as the primary liaison between the Board of Directors,

residents, staff, and service providers. The manager ensures that the community is well-

maintained, financially sound, and compliant with governing documents, while delivering

superior customer service to residents.

Schedule : 9 am-5 pm. Subject to night meetings and after-hours calls.

Location : Communities will be in Maryland

Responsibilities :

Administrative & Governance

• Serve as the primary contact for residents, board members, committees, and vendors
• Support the Board of Directors by preparing meeting agendas, packets, notices, and

minutes

Attend and facilitate Board, Annual, and Special Meetings as required

Ensure compliance with governing documents, policies, and applicable laws / regulations

Draft and review RFPs, secure proposals, and make recommendations to the Board

Financial Management

Assist in preparing and presenting annual budgets and reserve studies

Review and approve expenditures in line with budgetary guidelines and thresholds

Process invoices, reconcile accounts, and maintain accurate financial records

Provide monthly financial and management reports to the Board.

Operations & Maintenance

Conduct regular property inspections to ensure compliance with community standards

Issue violation notices and follow up on compliance matters

Oversee vendors, contractors, and service providers to ensure quality performance

Coordinate preventive maintenance programs and capital projects

Ensure safety and security protocols are upheld within the community.

Resident & Staff Relations :

Respond to resident inquiries and requests in a timely, professional manner

Promote a positive and inclusive community atmosphere

Hire, train, supervise, and evaluate onsite staff as applicable

Coordinate community communications, events, and newsletters.

Qualifications :

5+ years of experience in community association or property management (onsite

experience preferred)

CMCA, AMS, or PCAM certification (preferred but not always required)

Strong knowledge of community governance, property maintenance, and vendor

management

Proficiency in Microsoft Office Suite and community management software

Excellent written and verbal communication skills

Strong leadership, organizational, and time management abilities

Ability to handle conflict resolution with professionalism

Customer service focus and professionalism

Financial and project management skills

Leadership and team management

Problem-solving and decision-making abilities

Attention to detail and compliance orientation

Working Conditions :

Ability to walk property grounds and climb stairs as needed for inspections

Office environment combined with outdoor property inspections

Must be available to handle after-hours emergency calls when necessary

Benefits :

Healthcare

401(k) Match

20 days PTO + 4 mental health days per quarter