IT Support Team Specialist - Level II

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office.

This person will provide technical guidance and support to our business and clients.     The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.

The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.   Responsibilities :

• Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
• Providing technical assistance and solutions to clients.
• Collecting specific and detailed information from reference sources, software utilities, or clients.
• Performing advanced troubleshooting of networks, desktops / laptops, and mobile devices.
• Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
• Ensuring tickets are promptly assigned and processed.
• Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• Contacting clients and resolving issues within SLA timeframes.
• Troubleshooting will involve both onsite and remote work.  Professionalism is a priority.

Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.                                                                                                      Requirements :

MSP experience preferred Five years minimum of related IT support experience - including but not limited to :