Director of Operations

Job Description

Job Description

About the Opportunity

This is an opportunity for a sharp, proactive, and ultra-organized Director of Operations / Broker Assistant to support a top-producing agent and their high-performing team at Compass. This role is 90% dedicated to directly supporting the Team Leader and is critical to keeping the business running smoothly across listings, marketing, scheduling, client care, and operations. You’ll be the right hand to a high-volume agent—someone who loves logistics, thrives in a fast-paced environment, and can balance meticulous attention to detail with a calm, low-key demeanor.

About the Team

This small, high-producing NYC real estate team is known for delivering white-glove service and deep market expertise across the luxury market. Backed by the Compass brand’s tech-forward tools and national reach, the team operates with integrity, professionalism, and a drive for results.

Role & Responsibilities

Calendar & Scheduling

Manage and organize the Team Leader’s calendar, including all showings and appointments

Coordinate and manage team-wide calendars and showing schedules

Listing & Transaction Management

Prepare and upload listing agreements and documentation

Handle transaction coordination from start to finish—including liaising with attorneys, CPAs, agents, and managing agents

Compile documentation and complete board packages

Manage & know the status of listings from on the market to in contract up until closing

Marketing & Presentation

Prepare all property listing materials : listing presentations, show sheets, postcards, and digital campaigns

Coordinate with Compass Marketing Department and external vendors

Conduct targeted postcard mailings

Client Service & Communication

Provide outstanding customer service to clients and internal teams

Triage and respond to calls and emails with sound judgment and discretion

Coordinate open houses, client events, and thoughtful gift deliveries

Team & Operations

Maintain and update CRM, mailing lists, and online profiles

Track sales and run forecasts, projections, and comparative market analysis (CMA)

Manage team expenses and budget tracking

Create weekly and monthly reports for listings and team performance

Meet with team members regularly to ensure alignment

Assist with occasional personal assistant tasks for the Team Leader

Qualifications

Active NYS Real Estate License

Experience in NYC residential real estate strongly preferred

Meticulous attention to detail with a love for checklists and order

Excellent communication skills—professional, warm, and responsive

Ability to multitask under pressure while remaining calm and focused

Proactive problem-solver who takes initiative and sees tasks through

Tech-savvy : Excel, Google Workspace, DocuSign, CRM platforms, and social media tools

Comfortable supporting a dynamic leader with evening / weekend availability as needed

Compensation and Hours

$90,000 - $100,000 (W2 via Checks & Balances)

Schedule : Monday–Friday, 9AM–6PM in office, with evening / weekend availability for check-ins (respond within 2 hours max)