Claims Representative

Claims Representative

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

We're hiring Claims Representatives! A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.

Accountabilities:

Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.

Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.

Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.

Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.

Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.

Qualifications and Experience:

1+ years of work experience required; experience with annuities is strongly preferred.

Ability to navigate multiple computer systems with minimal assistance required

Demonstrated interpersonal skills, including effective verbal and written communications.

Understanding of annuity and financial services regulations preferred.