Full Time - Sales Associate - Tools - Opening

Customer Service Associate

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program.

As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.

While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets : Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Dcor, Tool Rental, or Pro Services.

Key responsibilities include welcoming customers to Lowe's, answering questions, and delivering friendly and professional customer service. Assist customers with locating and handling merchandise, down stock merchandise, process orders and deliveries accurately, cross-functionally train in other areas of the store, prepare merchandise in your department based on customer needs, and complete other duties as assigned.

Minimum qualifications include 6 months of experience using a computer, 6 months of experience using common retail technology, reading, writing, and performing basic arithmetic, and the ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working conditions include exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, and exposure to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Pay Range : $16.00 - $16.65 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.