Inside Sales Rep - Remote

Remote Inside Sales Representative

The Remote Inside Sales Rep increases revenue by responding to and initiating incoming / outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

Job Functions

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.
• Establishes customer contact by initiating outbound follow-up calls and receiving inbound return calls.
• Promotes products and facilitates customer needs to utilize company's products or services by assessing customer qualification, thoroughly explaining product / services benefits, and assisting with physician communication as necessary.
• Resolves customer concerns by providing appropriate information regarding products and services.
• Records customer information and maintains the database by obtaining, entering, and verifying required data.
• Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards.
• Facilitates the sales process by communicating and sharing information with appropriate internal and external contacts.
• Completes and ensures accurate validation of insurance benefits.
• Provides customer follow-up as required.
• Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results.

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