Front Office Coordinator

Job Description

Job Description

Location : Katy, TX

Schedule : Monday-Thursday 8 : 00 AM-5 : 00 PM | Friday 8 : 00 AM-12 : 00 PM

Type : Full-Time | Onsite

Overview

Medix is partnering with a well-established health and wellness center in the Katy area to hire a Guest Coordinator . This role is ideal for someone who loves creating memorable guest experiences in a professional, wellness-focused environment. The Guest Coordinator will serve as the first point of contact for guests, ensuring every interaction-both in person and over the phone-is warm, professional, and exceeds expectations.

The ultimate goal is to provide extraordinary hospitality and deliver a WOW guest experience through attention to detail, enthusiasm, and care.

Essential Duties & Responsibilities

Answer incoming calls within two rings, with enthusiasm and professionalism.

Create telephone encounters and transfer calls to the appropriate team member or department.

Assist with guest check-out, ensuring accuracy of claims, payments, and documentation.

Process payments correctly (credit card, check, or cash), mail invoices or lab orders when needed.

Schedule, confirm, and modify guest appointments as needed.

Make weekly confirmation calls for provider schedules.

Maintain up-to-date guest information in the EMR system (addresses, contact info, etc.).

Complete and track medical record requests with required documentation.

Support scanning and administrative tasks to ensure timely completion of front office workflows.

Share responsibility for outbound calls related to accounts receivable and guest collections.

Track key front office metrics and contribute to daily operational goals.

Provide a "WOW" experience for every guest-anticipating both expressed and unexpressed needs.

Continuously look for opportunities to surprise and delight guests through exceptional service.

Cross-train across all Front Office duties to ensure seamless team support.

Qualifications

Must-Have Skills / Experience :

Minimum 6+ months of front office or customer service experience (healthcare experience preferred)

Excellent multitasking skills ; able to manage phones, scheduling, and guest interactions simultaneously

Friendly, outgoing, and professional demeanor with exceptional customer service skills

Strong attention to detail and commitment to accuracy

Must live within 30 minutes of the Katy area

Nice-to-Have Skills :

Prior experience in a medical, wellness, or spa setting

Knowledge of EMR or scheduling systems

Soft Skills :

Warm and polished phone etiquette

Positive, can-do attitude

Professional and poised appearance

Screening Requirements

Employment is contingent upon successful completion of applicable background and reference checks, which may include a credit review if relevant to the role.

Selling Points

Work in an upscale, wellness-oriented environment (not a traditional medical office)

Join a tight-knit team that treats guests and employees like family

Excellent tenure and stability - many team members have been with the company 10+ years

Opportunity to be part of a mission-driven organization focused on guest care and well-being

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?