Corporate Vice President, Senior Director Operations - Client Growth and Retention

Senior Director, Operations

New York Life has formed a new Client Growth and Retention business team to accelerate enterprise growth by developing and operating programs that help access new pools of customers, as well as programs that deepen customer relationships / retention. New York Life is hiring a Senior Director, Operations for this Client Growth and Retention team. As the Operations Leader, you'll design and implement the operational plans and processes that enable scalable and efficient delivery of client acquisition and retention programs.

The ideal candidate will have a proven track record of leadership in operations, a bias for finding agile and nimble solutions, and have a flexible work style to support a variety of operations functions.

Functional responsibilities :

• Lead a team of associates responsible for providing operations and program management support for various client growth and retention programs
• Develop, implement, and manage operational plans in support of Go-To-Market strategies for various programs
• Establish and maintain key operational processes / Standard Operating Procedures, and Business Continuity Plans
• Oversee set-up of clients for select programs
• Develop and implement customer service policies and procedures to standardize and improve service delivery for key programs. Manage customer service and resolve customer issues.
• Interface with key external partners / vendors who support key product offerings to set up operational infrastructure, manage ongoing service delivery, and to resolve any customer service issues
• Partner with Legal, Compliance, Risk to ensure all business operations, processes, and documentation adheres to key regulations and NYL requirements
• Provide program-management support for key initiatives

What You'll Bring :

Pay Transparency

Salary Range : [[cust_salaryRangePosting]] Overtime eligible : [[customString6]] Discretionary bonus eligible : [[cust_merit]] Sales bonus eligible : [[stockPackage]] Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.