P&D Manager - CSP

Pickup and Delivery Manager

Responsible for managing the pickup and delivery (P&D) operations through the management of staff and achieving results indirectly through the use of Independent Contractors (IC), Independent Service Providers (ISP), temporary agencies and their employees. Supports the FedEx Safety Above All Culture. Works closely with customer service, sales, Customer Pickup Coordination and facility management to ensure successful customer-facing results. May be involved in managing facility Linehaul operations to minimize Linehaul costs in facilities if dedicated Linehaul management resources are not available.

Essential Functions

• Serves as a Champion for FXGs Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to : hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department
• Manages the companys contractual relationships with ICs and ISPs, including conducting and documenting business / ISP discussions, conducting forums and ensuring the companys compliance with the applicable agreement. Advises senior management on decisions to initiate and / or terminate operating agreements
• Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files
• Ensures compliance with Company policy and federal, state and local regulations
• Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements
• Communicates and discusses contractual changes and issues with Authorized Officers or Business Contacts of Independent Contractors / Independent Service Providers. Holds ICs / ISPs accountable to the terms and conditions of the applicable agreement
• Assists Customer Pickup Coordination and Customer Service in resolving P&D issues
• Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Conducts safety meetings with employees, leads safety committee for P&D, and ensures safety inspections are completed
• Promotes safety by conducting voluntary safety meetings for ICs, ISPs and temporary agencies and their employees
• Participates in the development of and responsible for administering company safety strategies and programs.
• Ensures completion of BCSA tests, action planning and appropriate follow-up to ensure compliance
• May direct the facilitys sort operations if dedicated management resources are not available
• May be involved in managing Linehaul schedules and plans for facility sorts to maximize capacity, minimize partial trailer loads, and ensure service integrity if dedicated Linehaul management resources are not available
• Performs other duties as assigned

Minimum Education

Minimum Experience

Knowledge Skills and Abilities

Job Conditions

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

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