Desktop Support Technician

Salary : $80,745.87 - $89,049.35 Annually

Location : City of Norwalk, CT

Job Type : Full-Time

Job Number : 2056-01-2025

Department : Information Technology Department

Opening Date : 11 / 06 / 2025

Closing Date : 11 / 19 / 2025 11 : 59 PM Eastern

FLSA : Non-Exempt

Bargaining Unit : NMEA

Description of Work

Position Definition : Installs and maintains computer hardware, software and peripherals throughout the City in order to meet the City's data collection, analysis and processing needs. Provides end-user technical support either remotely or in person.

General Duties :

• Plans work according to standard procedures.
• Installs, services, troubleshoots, and repairs City computers and related equipment, including software.
• Assists with network functions as requested.
• Responds to service calls and help desk ticket requests.
• Maintains a continuous log of all activities.
• Researches and recommends new hardware and software techniques for data processing.
• Maintains accurate, current, and complete equipment and software inventories.
• Prepares statistical, inventory, and narrative reports for the Supervisor.
• Reports work accomplished to the Supervisor.
• Performs other related duties as required.

Additional Duties :

Supervised By : Receives direction from the Director of Information Technology or their designee.

Required Knowledge, Skills and Abilities

Minimum Qualifications

In some cases, practical work experience may be substituted for an advanced education.

Special Licenses / Certifications AND / OR Supplemental Information

License or Certificate : A+ Certification preferred.

This position is a NMEA Grade 16.

Note : The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task and responsibility.

The City of Norwalk is an Affirmative Action / Equal Opportunity Employeer

The City of Norwalk provides an outstanding benefits package including a Managed Health Care Program, Participation in 401A Retirement Account, Life Insurance, Dental Coverage, Deferred Compensation Plan, Vacation, Holiday and Sick Time.

For a more detailed overview of our management benefit package go to :