Job Title : Technical Program Manager
Location : St Louis, MO
Duration : / Term : Fulltime
Job Description :
Experience Desired : 12+ Years
Job Description :
The Technical Program Manager ensures structured execution across all four engagement phases. This role owns cadence, risk management, onboarding readiness, knowledge capture validation, and metrics tracking.
You are the operational backbone of the pod.
Core Responsibilities
Program Governance
- Run weekly delivery syncs
- Maintain RAID log (Risks, Assumptions, Issues, Dependencies)
- Track sprint progress against phase objectives
- Coordinate milestone reviews
Knowledge Capture Leadership
Drive structured SME interview cadence (Pune alignment)Ensure documentation artifacts meet validation criteriaTrack playbook completeness & freshness SLAReduce knowledge silo riskAccess & Onboarding Management
Ensure Day-0 access readinessCoordinate repo, log, and tool access provisioningManage onboarding checklistTrack time-to-productivity metricsMetrics Ownership
Baseline Target Final comparison across :
Reliability
MTTDMTTRIncident trendDelivery Health
Deployment success rateGate compliance %Test coverage trendKnowledge
Onboarding durationSME escalation cycle timeStakeholder Communication
Provide weekly status reportsEscalate blockers earlySupport monthly executive readoutsMaintain alignment with Platform Services leadershipRequired Qualifications
2+ years consulting experience in delivery coordinationStrong stakeholder managementExperience managing technical programs (DevOps / engineering)Strong written and verbal communication skillsExperience tracking operational metricsPreferred
Experience in mainframe-adjacent environmentsFamiliarity with enterprise log ecosystemsExperience supporting stability-focused engagementsSuccess Indicators
Engagement phases delivered on timeAccess delays minimizedRisks surfaced early and mitigatedClear baseline improvement metrics reportedSmooth transition / handoff at Phase 4Key Skills :
Program Management, Risk Management, RAID, SLA