Project Coordinator

Summary:

The Project Coordinator is an entry level position with 0 to 3 years of experience that will either support a Customer Account Manager on large accounts and/or have account responsibility for small accounts or individual projects. Design and project management skills are required for this customer service-oriented position.

Primary Duties and Responsibilities:

• Design Responsibilities:
  • Completing discreet work orders from order receipt through installation
  • Completing small projects from programming through specification and installation
  • Adhering to applicable codes and regulations
  • Using inventories and/or redeployed product with oversight responsibility for customer's asset managed product
  • Identifying opportunities for ergonomic assessments
  • Verifying and maintaining building and interior space plans as well as standards as appropriate
• Project Management Responsibilities:
  • Supporting the Customer Account Manager as requested
  • Managing budgets, schedules and Storr manpower to meet customer-established expectations
  • Coordination with external and/or customer subcontractors and trucking companies
  • Documentation of all projects
  • Participation in development of cost estimates, critical path models/timelines and manpower needs for projects
  • Management of redeployed product and dispositioning of product
• Customer Satisfaction Responsibilities:
  • Sundown Rule: respond to all inquiries, both internal and external the same business day. Compliance will be measured by exception.
  • Zero sells: at or below .3% of revenue for assigned accounts, projects, work.
  • Satisfactory Customer Scorecards and Storr customer surveys: cumulative customer score at or above customer stated expectations. No Storr customer survey with a cumulative score below 7.
  • See attached FSG Project Coordination Expectations document.

Supervisory Responsibilities:

• None

Education and/or Experience:

• Four-year Interior Design degree from a FIDER accredited university and a minimum of 1 year of related office furniture experience preferred. Minimum of 3 years of experience with AutoCAD preferred.

Language Skills:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability o interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other skills:

• Ability to use a scale, read installation plans and use a tape measure. Working knowledge of NC Building Codes. Ability to work effectively in a team environment. Proven organization and follow-through skills. Excellent communication and interpersonal skills. Proven leadership ability skills.

Physical Demands:

• Ability to life 10-20 pounds, sit or stand for long periods of time. Required to type reports and drive to customer locations. Must be able to communicate with customers via the phone. This is a position that may be required to work a limited amount of overtime including nights, weekends and holidays.
• Valid North Carolina (or other state issues) driver's license required.

Full Time Role:

• Salary based position averaging 40-45 hours per week most of the time.

Career Path:

• Customer Account Manager
• Senior Customer Account Manager
• Account-specific leader/supervisor
• FSG Team Manager
• Sales