Auto Claim Coordinator

Job Opportunity

Under moderate supervision, this position handles auto salvage files and coordinates sale of salvage asset by adhering to state titling laws / regulations.

What Will You Do?

• Process necessary paperwork and title work to forward to appropriate salvage vendor.
• Review and determine the most viable disposal method while considering state titling laws / regulations. Set diaries for follow up to ensure prompt sale of asset.
• Review vendor invoices for appropriate expense management. Follow up with repair shop and / or salvage / storage vendors if errors are noted in bills. Challenge and negotiate to assure fair and reasonable expense management.
• Process credits / pay debits to claim file. Conduct periodic reconciliation review of credits / debits.
• Verify proper execution of inbound field titling documents; notify others for claim payment when appropriate. Help to resolve incorrectly executed titling documents when required. Contact appropriate parties as needed to obtain missing or incorrectly executed transferrable ownership documents, including keys, to resolve the salvage.
• Set minimum bids using salvage vendor pricing system. Input correct data for accurate pricing results. Provide counter bids when applicable. Re run vehicles based on office guidelines.
• Review auto sale lists-ensure accurate sale data, e.g., loss type, area of damage, vehicle year, make and model, and percent of damages. Review photos for appropriate picture quality, OEM or aftermarket parts, missing equipment, and damages not consistent with accident facts or auto appraisal, and odometer if applicable.
• Conduct random sale price audits attending internet auto auctions to compare sale price with gross proceeds.
• Complete and document quarterly review of reconciliation report.
• Update salvage capture screens throughout the process and document claim file with activities not listed in the salvage capture screens. Ensure current and accurate data integrity.
• Finalize left with owner vehicles and LWO title issues according to local office workflow.
• Determine proper location for return of closed file, e.g., subrogation, AD handler, closed file storage or appraiser.
• Complete First Notice of Loss as needed; resolve or transfer claim.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What Is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send an email to 4-ESU@travelers.com so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .