Customer Service Account Specialist

Customer Service Account Specialist

The Customer Service Account Specialist will help coordinate production of printed materials, or print-related services for the company's customers. He / She will maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product. Responsibilities :

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing / kitting instructions and shipping / postal instructions for disposition of the customers & products.
• May make suggestions to customers regarding workflow / process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
• May forward / review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and / or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
• May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level Print Production staff or work on special projects.

Business Unit / Platform Specific duties :

Qualifications :