Inside Sales Specialist

Job Description

Job Description

Job Summary

A sales and sales support role responsible for servicing an assigned mix of Channel Partners and direct accounts, supporting field-based business development / sales resources, and supporting execution of day-to-day sales operations.

Primary Duties and Responsibilities

• Maintain regular contact with assigned accounts and Channel Partners to ensure healthy relationships.
• Use & maintain the company’s CRM system as per guidelines & standards.
• Qualify accounts per internal standards for size and product usage.
• Notify management of accounts that may qualify as developmental or key accounts.
• Compile & present price and delivery quotations.
• Follow- up on open quotes to secure the business and obtain feedback regarding the competitiveness.
• Process warranty claims & customer complaints.
• Render support to field-based business development personnel.
• Liaison & follow up with internal resources.
• Review / validate customer purchase orders
• Monitor / track the progress of critical orders and communicate status to concerned parties.
• Provide back up for other sales resources in their absences (as circumstances may require).
• Communicate with sales management regarding status of accounts and / or issues of note.
• Other duties may be assigned.

Key Performance Metrics

Qualifications and Education Requirements

Required Competencies

Other Skills & Attributes

Additional Notes

Inter-relationships include working with sales team, manufacturing departments and outside customers (maintenance, engineering, and purchasing departments)