Help Desk Support

Job Details

Job Location

Philadelphia, PA - Philadelphia, PA

Position Type

Full Time

Job Category

Information Technology

Description

Position Summary :

Serve as first line helpdesk and network support on computer software applications and platforms and computer / phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). There are two levels for this positionJunior and Senior. Senior will be required to handle complex issues with minimal oversight.

What you will do in this role :

• Respond to requests for technical assistance in person, via phone or electronically and render a solution in an efficient manner. Quickly define and solve problems, collect data, establish facts, draw conclusions and make decisions.

Communicate with end-users and respond to basic requests for password reset, hardware and software setup and / or troubleshooting.

Diagnose, research and resolve user technical hardware and software issues.

Qualifications

What we look for in a candidate :

Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.