Customer Success Manager

Customer Success Manager

Location : Dallas, TX

Fulltime opportunity

Salary range : 120K Ann

About the Role :

We are seeking a Customer Success Manager (CSM) to help clients get the most value from the company's SaaS platform. This role focuses on building strong relationships, driving platform adoption, and ensuring client satisfaction and retention. The ideal candidate thrives in a fast-paced, technology-driven environment and is passionate about delivering exceptional customer experiences.

Key Responsibilities

• Serve as contact for a portfolio of clients, supporting their success and satisfaction
• Lead onboarding, implementation, and training to ensure smooth adoption of the platform
• Build and maintain strong relationships with key client stakeholders
• Monitor client usage and engagement, proactively addressing potential challenges
• Collaborate with internal teams (Sales, Product, Support) to resolve client issues and provide feedback for product improvements
• Track client health, retention, and engagement metrics to identify opportunities for growth

Qualifications