Application Specialist (2nd shift)

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Specialist (2nd shift)

This role is 2nd shift ONLY : 2pm - 11pm, Mon - Fri

What does an Application Specialist do at Fiserv?

As the Application Specialist, you will play a meaningful role in supporting Fiserv's Deposit Solutions Environment, that can include Enterprise SCO, Fraud and / or TCM systems. As the Application Specialist you will work closely with clients, both internal channel partners and external clients. Responsibilities could include troubleshooting and resolving inquiries from clients regarding technical issues, regulatory compliance, their processing environment, software application issues, scanner issues and integration configuration questions. The Application Specialist will have high organizational skills and have a strong understanding of case management principles, while ensuring a best-in-class level of support for our Banking Clients.

What you will do :

Serve as the principal point of contact for both external and internal customers regarding training, application queries and issues.

Perform research and problem diagnostics to determine resolutions to reported problems.

Efficiently and appropriately escalate issues to Tier 3 support team when necessary.

Participate in User Acceptance Testing and product documentation review.

Provide client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements.

Analyze incidents to determine any trends or apparent problems that have occurred.

Identify opportunities to improve service quality and client satisfaction.

Possess a services and solution orientated approach.

Share knowledge and collaboration by developing content and documentation for distribution to other team members, managers and clients.

Handle pressure situations with clarity, focus and professionalism.

Resolve conflict and difficult issues in a professional, assertive, and dedicated manner.

Demonstrate strong verbal and written communications with ability to explain complex technical ideas in easy-to-understand business terms.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

What you will need to have :

Associate's degree in applicable field and / or 3 years of relevant experience.

1+ year of experience in Application Support or Client Implementation position.

1+ year using PC skills in MS Office, Excel, Word, PowerPoint and SharePoint.

Strong knowledge of client management and technical support procedures.

What would be nice to have :

Exposure or experience in Item Processing

Knowledge of Check Processing and Fraud Systems

Consistent track record in attaining and exceeding of quota-based metrics.

Prior experience in Banking, Credit Union, or other Financial Services positions.

Exposure to financial services client system integrations, operations, or client support experience.

Exposure to Fiserv or Software solutions.

Perks at Work :

We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-JP1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.