Director – Customer Journey Management B2C

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

This position is vital within the Adobe Experience Data & Journeys Ecosystem & Team. The Customer Journey Management B2C is a solution set within this ecosystem that aims to interact with each customer in any channel at any time. The solutions in this set coordinate and provide tailored customer interactions across various channels such as email web app mobile and in-person during crucial customer moments.

The Technical Program Management Director plays a crucial role in shaping the B2C Business future within the Data & Journeys Portfolio. They drive strategic technical program execution to achieve outcomes supporting the Customer Journey Management B2C portfolio promise. This role partners strategically in execution and advises cross-functional solution leadership and teams. Responsibilities include end-to-end execution and governance of complex cross-functional initiatives periodic planning operational excellence focusing deeply on quality & customer-centric approach and tailored communications. The incumbent of this role connects the dots tells the story identifies gaps and leads teams effectively utilizing data for decision-making and operations planning with assumptions measuring success and collaborating with a team of technical program managers.

Key Responsibilities

• Technical Roadmap : Develop and put into action the program strategy for B2C products to align with business objectives and market trends in collaboration with Product & Engineering.
• Lead cross-functional teams in managing large-scale programs across diverse global organizations.
• Technical Program Management : Coordinate complex technical programs ensuring achievements are met risks are managed and dependencies are effectively prioritized. Develop detailed program plans assign resources track risks / issues and manage dependencies across teams.
• Dependency Risk & Compliance Management : Maintain a deep technical end-to-end understanding of solutions their upstream / downstream dependencies and the critical changes needed to support initiatives. Identify potential risks drive mitigation strategies and ensure adherence to security compliance and regulatory standards.
• Collaborator Management : Serve as a connection between technical and non-technical collaborators ensuring transparent communication regarding project status risks and deliverables. Engage and persuade collaborators at various levels from frontline team members to VPs SVPs and C-level executives.
• Interactions : Effectively relay information to technical and non-technical teams offering perspectives on architecture decisions and guaranteeing clarity regarding program goals. Craft high-level presentations messages and program updates for senior leadership ensuring they align with business objectives.
• Operational Excellence & Efficiency : Promote guidelines in portfolio management program management solution management release management quality and scalability using agile methodologies. Drive portfolio data hygiene for data-driven decision-making capacity planning and roadmap priorities.
• Team Management : Partner coach & mentor team of technical program managers for execution & operational excellence encouraging a culture of accountability collaboration and innovation.

What you need to succeed

Success Metrics :

This role provides an outstanding opportunity to develop the technical direction of a B2C product while leading a high-performing team to drive business impact and innovation!

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$315000 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices :

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado :

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts :

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.

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Required Experience :

Director

Key Skills

Category Management,Athletics,Customer,ABAP,Hydraulics,ITI

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 170700 - 315000