Professional Services Coordinator - HYBRID

Job Description

Job Description

Professional Services Coordinator

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.

Imagine working for a company that awards innovation, teamwork, and growth. Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!

Novatech has an exciting opportunity for you as a PROFESSIONAL SERVICES COORDINATOR , supporting the Alpharetta market.

Candidates must have exceptional customer service skills and be self-motivated, multi-tasking, proactive individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems and quickly and intuitively solve new problems.

Your Job :

As a Novatech employee your general responsibilities include but are not limited to :

• Interact with customers, vendors, and peers.
• Develop and maintain good communication levels with your peers regarding client or company issues.
• Represent Novatech with professionalism and integrity; both to our existing customers, and everybody you meet, potential customers.
• Treat every client with respect. Adapt to and communicate with them on their level, never challenging their input or decisions in any unprofessional or condescending manner.
• Creatively suggest ideas for providing increased productivity for Novatech, and better service attention for our clients; based on your experiences.
• Assist with and learn new technologies.
• You are also responsible for knowledge and adherence of Novatech policy and procedures, which will be discussed during your orientation.

As a Professional Services Coordinator, your responsibilities include but are not limited to :

Inventory Control

Scheduling of tickets

Coordination of engineers

Service board management

Follow-up, auditing, and closing of tickets

You Bring to Novatech :

o It is required for all full-time technical staff positions to take two Microsoft or other approved certification exams per year. Passing the exam is not a condition of employment; however, a genuine effort to do so is required. Preparation will be self-study on your own time. Most exam hours will be during Novatech working hours. Exams must be pre-approved and not all qualify for a salary increase but may be eligible for reimbursement. Novatech will pay for (approved) two (2) exam attempts and all study materials necessary.

o As a Vendor Certified Employee, you will be required to associate your certifications with Novatech to assist with partner level certification needs as well as have access to various training materials. Your association is controlled by you and moves with you should employment with us terminate.

Novatech, Inc. Offers :

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

Company Description

Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

Company Description

Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.