Assistant Director, K-12 Delivery Specialist Michigan - REQ002288_1-3175

Assistant Director, K-12 Delivery Specialist

The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to its central role in supporting College Board's mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.

As K12 Delivery Specialist within ADO, you are responsible for supporting implementations of state SAT and PSAT assessment programs for states and districts. You will be an escalation point of contact for the state departments of education, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test each spring. The K12 Delivery Specialist will work closely with the SAT Suite State Success team and key College Board Operations and Customer Experience business partners to ensure a successful test administration at every eligible school in the state. This includes managing escalations in a timely manner and within the specified guidelines and policies of various internal departments. Success in this role requires you to be constantly engaged, flexible, customer service oriented, and a super problem solver willing to go above and beyond to support our state partners.

In this role, you will :

• Provide Institutional Delivery Support (65%)
• Facilitate Communication and Training between schools and districts and College Board (20%)
• Develop Processes and Methods of Continuous Improvement (15%)