Application Analyst II

Description

Summary : As Application Analyst II, you will be reporting to IT Manager - WMS IT Manager. The Application Analyst II is an IT application expert and business resource who will analyze, configure, implement, maintain, and support all software solutions throughout the organization to minimize service disruption and facilitate operations. Best practices shall be utilized to implement new business applications, analyze end-user requirements, and test and integrate applications within agreed-upon IT service levels. This position serves as a member of the Wagner Logistics IT team and shall uphold and comply with the company's policies, standards, and attitudes, and shall follow the guiding principles of Best Practices, leveraging process improvement and fostering cultural change where appropriate.

What You'll Be Doing :

• Assist with help desk functions and application support, handling escalating issues, answering calls, and resolving various technical issues as needed.
• Troubleshoot and assist with various enterprise applications and resolve issues.
• Ensure stability and integrity of production system applications.
• Coordinate with operations personnel to plan application system upgrades, install new releases and patches, migrate to new systems, and test software for end-users.
• Stay regularly in the loop with department managers, directors, and end-users regarding projects and application issues, and provide resolutions to troubleshooting issues.
• Create technical support documentation and keep it up to date.
• Develop end-user training, then schedule and execute it.
• Identify and leverage opportunities to continually strive for data integrity in all applications, processes, documentation, and standards.
• Monitor vendor sites regularly and stay up to date on new industry trends by attending vendor conferences and meetings.
• Identify the features, advantages, and disadvantages of various software applications.
• Act as a project manager for small / medium-sized projects or tasks.
• Support the creation and implementation of a quality assurance strategy, approach, and detailed plan. Assist with managing acceptance criteria and identifying defects, and work with the team toward resolution.
• Other projects or tasks as assigned by management.

What You Need :

A. Education : Bachelor's Degree in an IT-related field preferred. Equivalent experience may be considered.

B. Experience : Proficient level of experience with or knowledge of a wide range of enterprise applications. The preferred candidate will have experience in warehouse management software (WMS).

C. Knowledge / Experience / Skills :

Physical Demands and Work Environment :

Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer / Disability / Protected Veterans

Qualifications

Education

Bachelors of Information Technology (required)

Experience

2 years : 3PL, Warehouse Experience (preferred)

2 years : Warehouse Management Systems (WMS) Synapse, Zethcon, etc (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.