Business License Support Specialist (Temporary - 4 Months)

Job Description

Job Description

Overview :

We’re seeking a friendly and proactive Business License Support Specialist to assist with our business license renewal program during a 4-month project. This role is essential in helping customers navigate the renewal process using our NetAssets software and ensuring timely compliance.

Key Responsibilities :

Guide customers through the business license renewal process in person, over the phone, and via email.

Make outbound calls to businesses to explain renewal requirements and encourage timely action.

Follow up with past-due accounts to secure payment and resolve outstanding issues.

Document interactions and track progress using internal systems.

Provide clear, courteous, and solution-oriented support to all customers.

Basic Qualifications :

Prior experience in customer service; collections experience is a strong plus.

Excellent verbal and written communication skills.

Comfortable handling phone calls and in-person interactions with professionalism and empathy.

Ability to learn and use NetAssets software (training provided).

Strong organizational skills and attention to detail.

Additionally, there may be a need to have this position provide coverages for breaks or other administrative finance support as needed.

Location : Onsite

Schedule : 32-40 hours per week

Pay : $17.93 / hr.

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