Field Technician- Mansfield

Field Technician

The Field Technician is responsible for installing and maintaining customer premise equipment, including fiber optic systems, while providing excellent customer service. This role requires working in outdoor environments, performing installations at heights, troubleshooting technical issues, and ensuring customer satisfaction. The Field Technician will use hand tools, fiber optic tools, and other equipment to complete installations and repairs while adhering to safety standards.

Responsibilities :

• Install and maintain customer premise equipment (CPE), including fiber optic systems and other related equipment, ensuring quality and proper functionality.
• Interact with customers professionally, address their concerns, explain services, and ensure their satisfaction with installations and services provided.
• Diagnose and resolve technical issues with customer equipment and services, ensuring minimal downtime and maximum performance.
• Adhere to safety standards, including OSHA guidelines, and safely operate tools, equipment, and vehicles.
• Navigate confined spaces such as basements, crawl spaces, and attics, and safely work at heights up to 30 feet using ladders.
• Identify opportunities to upsell services to customers and effectively communicate additional offerings.
• Accurately complete all necessary service reports, installation checklists, and documentation in a timely manner.

Qualifications :

Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following : Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.