Front Desk Medical Receptionist

Job Description

A confidential, high-volume medical practice in the Buffalo area is seeking a reliable and professional Front Desk Medical Receptionist . This role supports patient check-in, check-out, scheduling, and administrative workflow in a fast-paced clinical environment. The ideal candidate is detail-oriented, organized, and able to maintain a positive attitude while managing multiple responsibilities.

Position Summary

The Front Desk Medical Receptionist serves as the first point of contact for patients and plays an essential role in delivering a smooth and efficient patient experience. Responsibilities include greeting patients, verifying information, scheduling appointments, collecting payments, and supporting clinical and administrative staff.

Key Responsibilities

Greet and check in patients with professionalism and courtesy

Update patient demographics, insurance information, and pharmacy details in the EMR

Collect co-pays and process payments accurately

Answer incoming calls, route messages, and address patient questions

Scan, upload, file, and organize patient charts and documents

Review and route documents within the EMR system

Assist with check-in, check-out, and kiosk support as needed

Schedule patient appointments as directed

Qualifications

High School diploma or equivalent

MediClear or equivalent HIPAA certification (required)

EMR experience (preferred but not mandatory)

Strong multitasking and prioritization skills

Excellent verbal and written communication abilities

Proficient keyboarding and computer navigation skills

Ability to maintain a positive, professional attitude in a busy environment

Benefits

Paid time off

401(k) retirement plan

Consistent schedule

Supportive work environment

Requirements

Assistant