Service Director

Location: Elk, CA
Reports To: General Manager / Owner
Type: Full-Time
Salary: Competitive + Benefits + Performance Bonus

About Us:

At The Harbor House Inn, we are committed to delivering an unparalleled singular dining experience. As a 2 Michelin-starred establishment, our standard is excellence — in every plate served and every interaction made. We seek a visionary Service Director to lead our front-of-house team, uphold our service standards, and ensure every guest experience is memorable, seamless, and reflective of our values.

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Position Summary:

The Service Director plays a critical leadership role in the success of our restaurant’s front-of-house operations. Responsible for managing and inspiring a world-class service team, this individual will uphold Michelin-level standards, curate elevated guest experiences, and work in close collaboration with the culinary team to ensure consistency and excellence across all service touchpoints.

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Key Responsibilities:
• Guest Experience
• Oversee and elevate all aspects of front-of-house service to meet and exceed Michelin standards.
• Act as a visible presence in the dining room, ensuring guest satisfaction and building genuine guest relationships.
• Handle VIP and high-profile guest interactions with discretion and exceptional care.
• Team Leadership & Development
• Lead, mentor, and train a high-performing service team including captains, servers, sommeliers, and hosts.
• Develop ongoing training programs focused on service refinement, product knowledge, and hospitality culture.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Operational Excellence
• Collaborate with the General Manager and Head Chef to ensure smooth service operations.
• Manage staffing schedules, oversee pre-shift briefings, and coordinate service logistics.
• Monitor and uphold health, safety, and sanitation standards.
• Service Innovation & Standards
• Continuously refine service protocols and implement innovations to enhance the guest journey.
• Ensure all service points reflect the brand’s identity, attention to detail, and storytelling.

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Required Qualifications:
• Minimum 5 years of experience in fine dining, with at least 2 years in a leadership role at a Michelin-starred or equivalent level.
• Proven leadership and team-building skills in a high-pressure, luxury hospitality environment.
• Deep knowledge of food, wine, spirits, and service etiquette at the highest standards.
• Exceptional communication, emotional intelligence, and guest-relations skills.
• Strong organizational and problem-solving abilities.
• Fluent in English (additional languages are a plus).

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What We Offer:
• Opportunity to work in one of the region’s most respected fine dining destinations.
• Dynamic, supportive, and passionate team culture.
• Competitive salary with performance-based bonuses.