Technical Support Specialist (Bilingual - English / Spanish) - Stone Mountain, GA

Job Title : Technical Support Specialist (Bilingual - English / Spanish)

Location : Hybrid- Dr, Stone Mountain, GA 30083

Employment Type : Full-Time

Job Description :

Seeking a Bilingual Technical Support Specialist to provide hands-on IT support, systems administration, and network management across multiple retail and corporate locations. The role involves supporting POS systems, Microsoft 365, Azure, Aruba networking equipment, and retail technology, while collaborating with store teams, corporate staff, and vendors to resolve technical issues and implement technology initiatives.

Key Responsibilities :

• Manage and maintain networks (Wi-Fi, LAN, WAN, VPN) and server infrastructure.
• Administer Microsoft 365, SharePoint, and Azure virtual services.
• Support POS systems, store hardware, and payment processing.
• Troubleshoot hardware, software, and connectivity issues.
• Monitor and maintain cybersecurity policies, firewalls, and encryption.
• Coordinate with vendors for escalations, service requests, and solutions.
• Handle 20-30 weekly tickets and provide on-call support as needed.
• Assist in technology deployments, store openings, and infrastructure upgrades.

Required Skills & Qualifications :

Preferred Qualifications :

Additional Requirements :