Retail Lockbox Operations Processor

Retail Lockbox Operations Processor

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

As a Retail Lockbox Operations Processor, you will operate a variety of equipment such as the XDS Intelliscan and Opex Falcon V+. Through the utilization of this equipment, you will presort, open, and extract incoming check remittance payments as well as perform routine maintenance and cleaning of the equipment. After opening and sorting the mail, you will prepare the work to be distributed for processing. You may also be involved in other aspects of the processing to include data entry. Working in this high-speed environment, you will need to meet production and quality standards, so accuracy and attention to detail are imperative.

Responsibilities :

• Operating imaging / extraction equipment (OPEX Falcon V+)
• Preparing batches of work by extracting checks and remittances from envelopes
• Inputting data into the system while following standard operating procedures and customer specific instructions for processing
• Verifying negotiability of checks through customer specific instructions for processing
• Balancing / reconciling electronic and paper documentation
• Demonstrating proficiency in all complexities, processing modes and department equipment
• Maintaining site productivity and quality standards
• Contributing to meeting team goals in addition to individual responsibilities
• Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices

Requirements :

Hours :

Monday - Friday 7 : 00 AM - 3 : 30 PM

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

Benefit highlights :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities