Metal Manager (PD)

Job Description

Job Description

Key Responsibilities

Leadership & Team Oversight

Reporting directly to the CCO

• Provide direct leadership and strategic direction for the Metal Claims department, overseeing at least four supervisors and their teams of adjusters.
• Establish clear performance expectations, conduct regular coaching sessions, and ensure professional development for supervisors and staff.
• Foster a culture of accountability, collaboration, and continuous improvement within the claims organization.

Operational Management

Manage the overall claims process for Property Damage (PD), collision, and complex cases, ensuring efficiency, accuracy, and compliance with company standards.

Strategic Execution

Analyze claim trends, operational data, and cost drivers to improve processes and reduce expenses.

Compliance & Governance

Ensure all claims handling activities comply with state regulations, company policies, and industry standards.

Vendor & Stakeholder Management

Build and maintain strong relationships with vendors, appraisers, legal counsel, and other external partners to optimize claims outcomes.

Key Competencies