Talent.com
Front Desk Agent
Front Desk AgentHighgate Hotels • Memphis, TN, US
Front Desk Agent

Front Desk Agent

Highgate Hotels • Memphis, TN, US
6 days ago
Job type
  • Full-time
Job description

Front Office Agent

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Qualifications:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
Create a job alert for this search

Front Desk Agent • Memphis, TN, US

Similar jobs

Call Center Agent - Remote

SROA PROPERTY MANAGEMENT, LLCMemphis, TN, United States
Remote
Full-time

Job DescriptionJob DescriptionDuties and ResponsibilitiesManage inbound calls in a timely manner, collecting information and entering it into the system.Ensure a smooth rental / reservation process...Show more

 • Promoted

Field System Engineer - Memphis

bioMerieuxMillington, TN, US
Full-time

This is field-based position, and the selected candidate will be expected to travel the western Tennessee and Mississippi territories.Position SummaryThe Field Systems Engineer (FSE) is responsible...Show more

 • Promoted

Medical Office Assistant - Front Desk

University Clinical HealthMemphis, TN, United States
Full-time

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a n...Show more

 • Promoted

Locum Dentist Assignment in Olive Branch, Mississippi with Weekly Pay

IMN EnterprisesHernando, MS, US
Full-time

GENERAL DENTIST - Olive Branch, MississippiWeekly Pay • Consistent Schedule • Supportive Team EnvironmentThe OpportunityJoin a short-term assignment with the energetic and connected team at one of ...Show more

 • Promoted • New!

Retail Cosmetics Sales Associate - Prestige Beauty, Wolfchase - Full Time

Macy’sBartlett, TN, US
Full-time +1

Macy’s is more than just a store.One that’s captured the hearts and minds of America for more than 160 years.A story about innovations and traditions…about inspiring stores and irresistible product...Show more

 • Promoted

Marine Interdiction Agent

U.S. Customs and Border ProtectionBartlett, TN, US
Full-time

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport...Show more

 • Promoted

DoorDash Shopper - Sign Up and Start Earning

DoorDashMillington, TN, United States
Full-time +1

Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ...Show more

 • Promoted

Customer Service Agent

Surf Air MobilityMemphis, TN, United States
Full-time

Airport Customer Service Agent Customer Service & Ramp The Airport Customer Service Agent is our primary representative in our airport stations.The position is responsible for handling all customer...Show more

 • Promoted

CUSTOMER CARE AGENT

Dufresne Spencer GroupMemphis, TN, United States
Full-time

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide.With our customer base continuously growing, we are expanding our reach by openi...Show more

 • Promoted

Front Desk

Gold's GymMemphis, TN, United States
Part-time

Hourly base rate plus commission on every check.Two paychecks per month OR access your earnings daily with DailyPay.Annual performance reviews with potential pay increases.No fitness certification ...Show more

 • Promoted

Front Desk Agent

The Westin Las Vegas Hotel & SpaMemphis, TN, United States
Full-time

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...Show more

 • Promoted

Real Estate Sales Agent

Weichert, RealtorsMemphis, Tennessee, US
Full-time

Job Description Are you a competitive, results-driven sales professional looking to build a high-earning career in real estate? Our local Weichert® franchised company is seeking motivated Real Esta...Show more

 • Promoted

Guest Service Representative (Front Desk Agent)

Peabody Hotels and ResortsMemphis, TN, United States
Full-time

Location 149 UNION AVENUE, Memphis, TN, 38103, United States.Job Category Front Office, Rooms.Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMillington, Tennessee, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more

 • Promoted

Guest Service Agent

Drury HotelsHorn Lake, MS, United States
Full-time

Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels.There's a place for you here today and tomo...Show more

 • Promoted

Front Desk Agent

Royal Lahaina ResortMemphis, TN, United States
Full-time

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...Show more

 • Promoted

FRONT OF HOUSE LEAD SUPERVISOR

Compass Group USAMemphis, TN, United States
Full-time +1

We are hiring immediately for a full time.FRONT OF HOUSE LEAD SUPERVISOR.FedEx World Hub - 3131 Democrat Boulevard, Memphis, Tennessee 38118.Note: online applications accepted only.Full time; Monda...Show more

 • Promoted

Account Executive

Slice Merchant ServicesBartlett, TN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more