Customer Service Rep(08785) - 2317 W University DrDomino's Franchise • Denton, TX, US

Customer Service Rep(08785) - 2317 W University Dr

Domino's Franchise • Denton, TX, US

30+ days ago

Job type

Full-time

Job description

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

Respond to customer inquiries via phone, email, and in-person interactions
Address and resolve customer complaints in a timely and professional manner
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our system
Identify and escalate complex issues to appropriate team members when necessary
Contribute to a positive team environment and support colleagues as needed

Qualifications

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Proficiency in customer service software and basic computer skills

Ability to multitask and prioritize in a fast-paced environment

Patient and empathetic approach to customer interactions

High school diploma or equivalent

Previous customer service experience preferred

Ability to work on-site at our Denton location (2317 W University Dr)

Additional Information

WORK CONDITIONS

Exposure to :

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas

Extreme weather conditions including

temperatures ranging from 0 degrees up to 110 degrees outside

Rain, fog, sleet, snow, ice, wind, dust, and more

Sudden changes in temperature in work area and while outside

Fumes from food odors

Exposure to cornmeal dust

Cramped quarters including walk-in cooler

Hot surfaces / tools from oven and hot plates up to 500 degrees or higher

Sharp edges and moving mechanical parts

SENSING :

Talking and listening on telephone

Near and mid-range vision for most in-store tasks

Depth perception

Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS :

The ability to direct activities

Perform repetitive tasks

Work alone and with others

Work adequately under stress

Meet strict quality control standards

Work well with others

Satisfy unhappy customers

Analyze and compile data

Make judgments and decisions

Problem Solving

PHYSICAL REQUIREMENTS

Standing

Most tasks are performed from a standing position

Height of most work surfaces is between 36 and 48 inches

Walking / Jogging / Running

For short distances or for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

Cases are usually lifted from floor and stacked onto shelves up to 72” high

Carrying

Large bags / boxes / crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

To move trays which are usually placed on dollies

A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping / Bending

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching / Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up, down and forward

Workers reach above 72” occasionally to turn on / off oven controls, change prices on sign, and lift and lower objects to and from shelves

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day

Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter

Frequent and / or forceful pinching is required in the assembly of cardboard pizza boxes

Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes

Team Members may be required to utilize pencils / pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

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Customer Service • Denton, TX, US

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