Computer Technician II

Responsibilities

• Support a robust Microsoft based network.
• Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure.
• Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate.
• Provide escalated support for all department members and perform tactical problem resolution as required.
• Provide technical training for all department members as required.
• Level I / Help Desk work as required.
• Communicate highly technical information to both technical and non-technical personnel.
• Manage incoming and outgoing asset inventory of hardware, software, and peripherals.
• Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings.
• Install computer hardware, software, and peripherals as required.
• Maintain password security, data integrity, and file system security.
• Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems.
• Successfully manage and execute business and project plans, deliverables, policies, processes, and procedures.
• Collaborate with team members to identify and recommend process, system, hardware, and software improvements and / or upgrades.
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
• Provide project specific technical support to and management of vendors / suppliers / teammates.
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
• Assist team members as needed.
• Position provides support for all company facilities, from US West coast to Europe
• International travel may be required.
• Available to work after hours and weekends as required.
• Other duties and projects as assigned by supervisor.

Qualifications / Requirements :

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