Bilingual Collections Representative

A company is looking for a Bilingual Collections Representative - Medium / Large.Key ResponsibilitiesManage high volumes of inbound and outbound communications with internal and external customersResolve invoice problems and enhance collections performance through relationship managementConduct root cause analysis of errors and collaborate for effective invoicing solutionsRequired Qualifications and EducationPost-secondary diploma in a business discipline3 to 5 years of collections or customer service experience in a large organizationBilingual in French and English (verbal and written)Knowledge of collection guidelines and insolvency processesProficient in MS Office and familiar with SAP or other ERP systems